Terms and conditions of sale

Article 1 - Preamble

These terms and conditions are agreed upon between, on one hand, Claire Poujoula EI, a company located at 25bis chemin des Tignes - 06110 Le Cannet, and, on the other hand, individuals wishing to make a purchase through the website https://clairepoujoula.com/.

Orders can only be dispatched within the EEC - Any order outside the EEC will be subject to an estimate for additional transport costs.
The parties agree that their relationship will be governed exclusively by these general terms and conditions of online sale, to the exclusion of any conditions previously available on the site.

The user declares that he/she has read the following provisions before placing an order. By choosing to acquire services via the website, he/she expressly and irrevocably accepts the following terms.

The user declares that they have the capacity to enter into this agreement, meaning they have reached the legal age of majority and are not under guardianship or curatorship.

Article 2 - Characteristics of the goods sold

All manufactured pieces are unique, so they do not exactly match the model shown in the photo. The essential characteristics of the products are presented on each product sheet on the website. However, it is possible that the images and colors of the products for sale do not correspond exactly to the actual items, depending on the internet browser and screen used.

The images illustrating our products are provided for informational purposes only and are therefore not binding.

The products are available while stocks last. Claire Poujoula EI makes every effort to ensure that products appearing as available for sale are actually in stock. However, in case of a stock shortage after the final confirmation of your order, Claire Poujoula EI will contact you within a maximum of 72 hours to inform you of unavailable products or those whose shipment will be delayed, and in this case, the estimated shipping time.

Article 3 - Order and acceptance of an order

The user has the possibility to place an order online. The order can only be recorded on the website if the user has clearly identified themselves.
The order is considered firm from the user's receipt of the email confirming the final registration of said order. This confirmation constitutes the date of conclusion of the sales contract and acceptance by the user of these general terms and conditions of sale. For the establishment of useful evidence, Claire Poujoula EI will keep the user's full contact details.

For any additional information about your order, please write to:

By post:

Claire Poujoula - 25 bis chemin des Tignes - 06110 Le Cannet
By phone: +33 6 66 41 15 50
By email: contact@clairepoujoula.com
Claire Poujoula EI reserves the right to cancel any order from a customer with whom there is a dispute regarding the payment of a previous order or for any other reason related to the abnormal nature of the order, at its discretion.

Article 4 – Price

The prices are indicated in euros excluding taxes "VAT not applicable - Article 293 B of the CGI".

Our prices may be modified at any time without notice, however, the ordered items will be invoiced based on the price in effect at the time you pay for your order, subject to availability of the selected product. Before sending the order form, please check the final price indicated.

Errors in prices may occur due to synchronization issues in the update of the feeds and due to human errors. In the event of a pricing error or unavailability of the ordered product, the buyer will be alerted by the Customer Service within 72 hours of becoming aware of this event. In such a case, the customer may choose to modify their order or cancel it, in which case the Seller will reimburse the amounts paid by the customer for that purpose.

Article 5 - Payment and transaction security

Depending on the goods concerned, the user can pay for their online purchases by credit card via Stripe or PayPal. Claire Poujoula EI does not accept other means of online payment.
The price is payable in euros and is due when the order is placed.

Customs duties outside the EEC or other local taxes or import duties may be payable. These duties and sums are your responsibility and will be indicated to you, where applicable, at the time of delivery and will be payable directly to the carrier.

Article 6 – Deliveries

Once order is made, the order is delivered to the address provided by the user.
Claire Poujoula EI undertakes to deliver the ordered items as soon as possible. The average delivery time is 3 to 10 days for home delivery. Delivery times are given for information only; if they exceed thirty days from the order, the sales contract may be terminated and the user refunded.

For the delivery of its shipments, Claire Poujoula EI cannot be held responsible for the loss, misplacement, or theft of an order. The risks are the responsibility of the user from the moment the products have left the shipping premises. In case of damage during transport, the motivated protest must be addressed to the carrier within three days (for information purposes) from the delivery.

Article 7 - Return policy


Claire Poujoula EI grants you a 14-day withdrawal period from the day following the receipt of the order, in accordance with the provisions of Article L.121-21-8 of the Consumer Code.

The withdrawal period thus expires 14 days after the day on which you, or a third party other than the carrier and designated by you, physically take possession of the goods. When the deadline expires on a Saturday, Sunday, or public holiday, it is extended until the next business day.

To exercise your right of withdrawal, you must, within the aforementioned 14-day period, notify us of your decision to withdraw from this contract by means of an unambiguous statement (for example, a letter sent by post or an email to contact@clairepoujoula.com).

Claire Poujoula EI will communicate to the Client, upon receipt of the request for retraction or the unambiguous declaration expressing its desire to retract, an acknowledgement of receipt (by e-mail).

In case of withdrawal from the present contract, Claire Poujoula EI shall reimburse you, without undue delay, the amount corresponding to the product subject to the withdrawal, in any event, no later than 14 (fourteen) days from the day on which we are informed of your decision, in writing and unambiguously, to withdraw from the present contract. The return costs shall be borne by you.

You must return the item subject to the withdrawal in its packaging, in perfect condition, and with all its accessories, if any, to the following address, without undue delay and, in any event, no later than 14 (fourteen) days after you have informed us of your decision to withdraw from this contract. This deadline is deemed to be met if you return the item before the expiry of the fourteen-day period, at your expense and via an appropriate mode of delivery, to the following address:

Claire Poujoula
25bis chemin des Tignes
06110 Le Cannet

Claire Poujoula EI will proceed to the refund using the same payment method as for the initial transaction, unless expressly agreed otherwise; in any case, this refund will not incur any fees for you.

Article 8 - Your personal data

We are committed to protecting your privacy when you use our website and ensure the confidentiality of the personal information you provide to us.

The information collected is the subject of computerised processing intended to enable Claire Poujoula EI to process the Customer's requests and orders, as well as to offer and inform the Customer about our products. It is also used for loyalty, management and statistical analysis purposes.
The Customer's personal data is kept for the time strictly necessary to achieve the purposes for each of the treatments envisaged by Claire Poujoula EI.

In accordance with the provisions of the French Data Protection Act of 6 January 1978 and the EU General Regulation on the Protection of Personal Data no. 2016-679 of 27 April 2016, Customers have the right to access, modify and delete any information concerning them that they have submitted to the www.clairepoujoula.com website. The Customer may exercise this right at any time by sending a message via the site's contact page, or by writing an email to contact@clairepoujoula.com

In accordance with article L223.2 of the French Consumer Code, you have the right to register on the list to opt-out of telemarketing calls on the website http://www.bloctel.gouv.fr.

Article 9 - Applicable laws

These Terms and Conditions of Sale may be modified at any time. The new general conditions of sale will apply only to sales made after the modification.

All sales made through this site and these General Terms and Conditions of Sale are governed by French law, more specifically the Code de ma consommation.

In case of a dispute between Claire Poujoula EI and a Buyer that cannot be resolved and in accordance with Article L. 612-1 of the French Consumer Code, you can use the mediation service for free: https://mediateur-consommation-afepame.fr/.

Any difficulty or dispute concerning orders and/or these Terms and Conditions of Sale, not resolved through mediation, shall be subject to the exclusive jurisdiction of the French courts.

Questions regarding the General Terms and Conditions of Sale and Use should be addressed to contact@clairepoujoula.com.

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